Design Policy

last updated 09/19/2020.

Price and Delivery


The non-refundable fee for work is dependable for each project. For projects under $600, payment must be made in full before any work begins (unless stated in payment options). Projects over $600 require a 75% NON-REFUNDABLE deposit beforehand. The balance must be paid in full upon completion. Work is to be delivered no later than 7-21 business days for smaller projects. Larger projects have a finishing time of up to 8 weeks. No finalized artwork files will be delivered until balance is paid off - period. The price and delivery will not change for anyone under any circumstances. ‚ÄčIf work is purchased, and the client does not complete within those timeframes, there is a $100 continuance fee. Once the order is cancelled out, client must pay that fee.
Logo files are sent over in png, and jpg formats. If you would like the editable psd file, you may purchase that for a fee.




Work


Client retains Queen Theory, LLC to create artwork for them. Work includes only the final, deliverable art, and not any preliminary work or sketches. For any reason that the client is not satisfied with final proof, even after three full revisions, the client must pay for any additional revisions. Revisions include, but are not limited to font changes, colors, sizes, etc.




Grant of Rights


Queen Theory, LLC may use ANY clients work in any portfolio. This includes logos, websites, cover art, or any item that is created between the client and designer.




Cancellation & Expiration


The fee for work is non-refundable. If the nonetheless does not want or refuses to pay any continuance fees or remaining balances, Queen Theory, LLC may decide whether or not to complete work.




Limitation of Liability


Client agrees that Queen Theory, LLC will not be liable for any damages that arise.




Custom Quotes


Custom quotes are for people who are requesting three or more custom products. Quotes are only valid up to 7 days within request and will be sent with an invoice that expires on day 7 . After the initial 7 days, you must request a new quote.




Work Hours


The Queen Theory's hours are as follows Monday-Thursday 12PM-5PM CST Friday 12PM-3PM CST Any forms of communication outside of these hours may have a delay in response.




Available Files


All artwork comes in PNG, & JPG files. You may request additional files - SVG - $25 - AI - $25 - PSD - $150




Timelines [website clients]


You must be ready to launch your website within 45 days of submitting your order but no sooner than 7 days. Queen Theory, under NO circumstances will be working on orders for months out in advance. Your order will be cancelled. It will not be placed on hold.





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